dv44 Privacy Policy — How We Protect Your Data

1 Who We Are

dv44 is an online betting and casino platform operating at dv44.io, serving players in Bangladesh and other eligible markets. The platform provides access to cricket sports betting markets, live casino games, slot games, and a range of other wagering products. For the purposes of this Privacy Policy, dv44 acts as the data controller in respect of the personal data of its registered players and website visitors.

As data controller, dv44 is responsible for determining the purposes and means by which your personal data is processed. This Privacy Policy sets out our obligations and your rights in relation to that processing. If you have any questions about data protection at dv44, you may contact the support team at [email protected].

2 Data We Collect

dv44 collects personal data through a number of channels, including the account registration process, your ongoing use of the platform, payment transactions, communications with support, and your interaction with the dv44 website. The categories of data we collect are described below.

dv44 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data. Where identity documents are submitted for age and identity verification, those documents are used solely for the purpose of verification and are not stored beyond the period required by applicable compliance obligations.

3 How We Use Your Data

dv44 uses the personal data it collects for the following specific purposes:

• Account Management: To create, maintain, and manage your dv44 player account, including processing your registration, verifying your identity, and updating your account details when you request changes.
• Service Delivery: To provide you with access to betting markets, casino games, and all other features of the dv44 platform that you choose to use.
• Payment Processing: To facilitate deposits and withdrawals through your chosen payment method (bKash, Nagad, Rocket, Upay, or other available options), to reconcile transactions, and to detect and prevent payment fraud.
• Bonus and Promotion Administration: To track eligibility, apply bonus credits, monitor wagering requirements, and communicate promotional offers to which you are entitled based on your account activity.
• Regulatory Compliance: To meet legal obligations including anti-money laundering (AML) checks, know-your-customer (KYC) verification, and any reporting requirements imposed by applicable law.
• Responsible Gaming: To monitor player activity for signs of problem gambling, to enforce self-exclusion and deposit limit settings, and to communicate welfare-related information where our responsible gaming tools indicate a concern.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorized account access, multi-accounting, and any other conduct that violates the dv44 Terms & Conditions.
• Platform Improvement: To analyze aggregated usage data in order to improve the performance, design, and content of the dv44 platform and to optimize the user experience for players in Bangladesh.
• Customer Support: To respond to your support enquiries, resolve complaints, and provide assistance with account-related matters.
• Communications: To send you service-related notifications such as transaction confirmations, security alerts, and updates to platform policies. Where you have opted in, we may also send you promotional communications about bonuses and offers.

dv44 does not use personal data for automated decision-making that produces legal or similarly significant effects on players, except where such processing is necessary for fraud prevention or regulatory compliance, in which case you have the right to request human review of the decision.

4 Legal Basis for Processing

dv44 processes personal data on one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual Necessity: Processing that is necessary for the performance of the contract between you and dv44 — including account creation, payment processing, and game delivery — is carried out on the basis of contractual necessity. Without this processing, dv44 cannot provide the services you have signed up for.
• Legal Obligation: Processing that is required in order for dv44 to comply with its legal obligations — including KYC verification, AML monitoring, and record-keeping requirements — is carried out on the basis of legal obligation.
• Legitimate Interests: Processing activities such as fraud detection, platform security monitoring, and aggregate analytics are carried out on the basis of dv44's legitimate interests in operating a safe and sustainable platform, where those interests are not overridden by your privacy rights.
• Consent: Where dv44 sends you promotional communications by email or SMS, this is done on the basis of your consent. You may withdraw consent at any time by contacting [email protected] or by following the unsubscribe instructions in any marketing message.

5 Cookies and Tracking Technologies

dv44 uses cookies and similar tracking technologies on the dv44.io website to support platform functionality, enhance user experience, and gather analytics data. The following types of cookies may be placed on your device when you visit dv44.io:

• Essential Cookies: These cookies are strictly necessary for the platform to function. They enable features such as maintaining your login session, remembering your language preference, and ensuring the security of your account during a session. Essential cookies cannot be disabled without significantly impairing your use of the platform.
• Functional Cookies: These cookies remember preferences and settings you have configured on the platform, such as your preferred game view or deposit method, in order to provide a more personalized experience on subsequent visits.
• Analytics Cookies: dv44 uses analytics cookies to collect aggregated, anonymized information about how visitors interact with the platform. This data helps dv44 understand which features are most used, where performance issues arise, and how the platform can be improved. The information collected by analytics cookies does not identify you personally.
• Security Cookies: These cookies support fraud detection and account security functions by helping dv44 recognize unusual login patterns or suspicious activity on your account.

Most web browsers allow you to control cookies through their settings. You may configure your browser to refuse all cookies or to alert you when cookies are being set. However, disabling essential cookies will prevent you from logging in to your dv44 account or using core platform features. Detailed cookie management instructions are available through your browser's help documentation.

6 Third-Party Sharing

dv44 does not sell, rent, or trade your personal data to third parties. However, we do share personal data with trusted service partners where this is necessary to deliver the dv44 service or to meet our legal obligations. All third-party partners are required to handle personal data in accordance with data-protection obligations equivalent to those applied by dv44. The categories of third parties with whom dv44 may share data are set out below:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and any other payment provider you select when making a deposit or withdrawal. These providers receive only the transaction data necessary to process your payment. Their handling of that data is also governed by their own privacy policies.
• Game Technology Providers: Third-party game studios and platform providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive session and game data in connection with the games you play on the dv44 platform. This data is used solely for game delivery and technical support.
• Identity Verification Services: dv44 may use third-party KYC verification services to validate identity documents submitted by players. These services process identity data strictly for the purpose of verification and are contractually prohibited from using that data for any other purpose.
• IT Infrastructure Providers: Cloud hosting, database management, and cybersecurity service providers may have access to personal data as a technical consequence of providing their infrastructure services to dv44. All such providers operate under strict data-processing agreements.
• Legal and Regulatory Authorities: dv44 will disclose personal data to law enforcement agencies, regulators, or courts where required to do so by applicable law, a court order, or other legally binding obligation. Where permitted, dv44 will notify the affected player of such disclosure.

Where personal data is shared with a third party outside of Bangladesh, dv44 ensures that appropriate safeguards are in place to protect the data at a standard equivalent to that applied within Bangladesh. These safeguards may include standard contractual clauses, data-processing agreements, or other recognized transfer mechanisms.

7 Data Retention

dv44 retains personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account Data: Personal data associated with an active player account is retained for the duration of the account relationship and for a period of five years following account closure, unless a longer retention period is required by law.
• Transaction and Financial Records: Records of deposits, withdrawals, bets, and game history are retained for a minimum of seven years following the date of the transaction, in accordance with standard financial record-keeping requirements.
• KYC and Verification Documents: Identity documents submitted for age and identity verification are retained for the period required by applicable AML and KYC regulations, typically five years following the end of the account relationship.
• Support Communications: Records of support interactions, including email correspondence and chat transcripts, are retained for three years from the date of the interaction.
• Technical and Usage Data: Server logs and session data are retained for up to 12 months, after which they are deleted or anonymized.

When personal data is no longer required and no legal obligation requires its continued retention, dv44 will securely delete or anonymize the data so that it can no longer be attributed to an identified individual.

8 Your Rights

As a player on the dv44 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact dv44 support at [email protected]. dv44 will respond to all valid requests within a reasonable timeframe and in any event within 30 days of receipt.

• Right of Access: You have the right to request confirmation of whether dv44 holds personal data about you, and if so, to receive a copy of that data along with information about how it is being used.
• Right to Rectification: You have the right to request the correction of any personal data held by dv44 that is inaccurate or incomplete. You may update basic account details directly from your account settings panel at any time.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent and no other legal basis applies, or where the data has been unlawfully processed. This right is subject to any overriding legal obligations that require dv44 to retain the data.
• Right to Restrict Processing: In certain circumstances — for example, where you contest the accuracy of data being held — you may request that dv44 restrict the processing of your personal data while the dispute is resolved.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you have the right to receive the personal data you provided to dv44 in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data on the basis of legitimate interests where you believe that your privacy rights override those interests. You may also object to receiving promotional communications at any time by contacting support.
• Right to Withdraw Consent: Where processing is based on your consent — for example, the receipt of marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.

9 Data Security

dv44 takes the security of your personal data seriously and applies a range of technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the dv44 platform is encrypted using SSL/TLS protocols. The dv44.io website operates exclusively over HTTPS to ensure that your login credentials, payment information, and personal data cannot be intercepted in transit.
• Access Controls: Access to personal data held within dv44 systems is strictly limited to authorized personnel who require the data to perform their job functions. All staff with access to player data are subject to confidentiality obligations and regular security training.
• Secure Infrastructure: dv44 operates on secure cloud infrastructure with regular security patching, vulnerability assessments, and intrusion detection monitoring. Data is stored in encrypted form at rest.
• Fraud Detection Systems: Automated systems monitor account activity and transaction patterns for indicators of fraud, unauthorized access, or money laundering. Alerts are reviewed promptly by the dv44 security team.
• Incident Response: dv44 maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to players, dv44 will notify affected individuals and any relevant authorities in accordance with applicable law and without undue delay.

While dv44 implements robust security measures, no online platform can guarantee absolute security. Players are responsible for maintaining the security of their own account credentials and should contact [email protected] immediately if they suspect unauthorized access to their account.

10 Children's Privacy

The dv44 platform is strictly for adults aged 21 years and above. dv44 does not knowingly collect personal data from persons under the age of 21. The registration process includes an age declaration, and dv44 reserves the right to request identity verification documents to confirm that the minimum age requirement is met.

If dv44 discovers that it has inadvertently collected personal data from a person under the age of 21, the account will be closed immediately, all real-money balances will be returned to the depositing payment method, and the associated personal data will be deleted from dv44's systems as promptly as possible.

If you are a parent or guardian and you believe that a minor in your care has registered a dv44 account, please contact dv44 support at [email protected] immediately so that the account can be investigated and closed without delay.

11 International Data Transfers

dv44 primarily stores and processes personal data within secure data centers. In certain circumstances, the use of third-party technology providers — such as game studios, cloud hosting providers, or fraud detection services — may involve the transfer of personal data to servers located outside Bangladesh.

Where such transfers occur, dv44 takes steps to ensure that your personal data continues to receive a level of protection equivalent to that applied within Bangladesh. These steps may include entering into standard contractual clauses with the receiving party, conducting due diligence on the data-protection practices of overseas recipients, and limiting the scope of data transferred to what is strictly necessary for the service being provided.

If you would like more information about the safeguards applied to any specific international transfer of your personal data, please contact dv44 support at [email protected].

12 Changes to This Privacy Policy

dv44 reserves the right to update or amend this Privacy Policy at any time in order to reflect changes in our data-processing practices, changes in applicable law, or improvements to the platform. When material changes are made, dv44 will:

• Update the effective date shown at the top of this page.
• Notify registered players by email at the address associated with their dv44 account.
• Display a prominent notice on the dv44.io homepage for a reasonable period following the update.

Players are encouraged to review this Privacy Policy periodically to stay informed about how dv44 handles their personal data. The current version of the Privacy Policy is always available at dv44.io/privacy-policy. Continued use of the dv44 platform following the effective date of any update constitutes acceptance of the revised Privacy Policy.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way dv44 handles your personal data, please contact the dv44 support team using the details below. All data-related enquiries will be handled with priority and responded to within 30 days.

For matters relating to responsible gaming, self-exclusion, or player welfare, please also visit the Responsible Gaming page, which contains dedicated guidance and additional contact information for player support.